All orders are subject to the availability of the chosen gastronomic experiences on the dates desired by the user. If there are any difficulties in carrying out the experience, GastroCult will contact the User to inform him/her, offer him/her an alternative product and, if necessary, reimburse the amount paid. The user may cancel the contracted experience within 48 hours of contracting it without having to indicate the reason. Likewise, the user can cancel the experience without the need to justify any reason, with the right to a refund of the full amount paid, provided that the cancellation is made 6 hours before the experience starts.
For any incident in the processing of the order, the User may contact by e-mail to the following address firstname.lastname@example.org.
Our entity is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39(www.confianzaonline.es).
These General Conditions are governed by Spanish law. Also, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member and under the terms of the Code of Ethics, users can go to Confianza Online for the alternative resolution of any disputes(https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or on data protection when related to this area, the complaints will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or about data protection when related to this area, they will be submitted to the Self-Control Advertising Jury.
We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
We woke up this morning saying what an absolutely perfect day it was yesterday! Guillermo was very professional, calm and friendly. It was lovely to be shown round by a local The lunch was the best we've had since being here. Genuinely gorgeous food. Maria who served us was so helpful and friendly. She messaged me the recipe for their olive oil ice cream because we were such fans. We used the preloaded card and I could really recommend that over a pre fixed menu- as it gave us flexibility and Maria guided us through the menu and helped us pick anyway The winery was perfect. Really special and the setting is a gorgeous part of Alicante we wouldn't of otherwise have seen. Compared with other tours we've taken I would say this experience felt far more bespoke. The transfers and individual attention set your company apart from the other more mainstream operators. We felt it was more than good value for money and would insist anyone we know who comes to this area to use your tours! Thanks again Maria, it really has been a highlight of our holiday
1 week ago
Fantastic food!! The winery tour was very complete, we loved the tastings, so many! We bought some bottles to take home and became very fans of Monastrell grape variety.
4 weeks ago
What a great experience we had in Alicante! Very tasty food, great guide. We started from Benidorm, not very long in the car, so many details we didn't know. Totally recommendable.
3 weeks ago
We totally enjoyed this tour that we found by chance on internet. The visit to the Winery is a must if you are in the area, also the lunch by the sea, very tasty food!"
a week ago
We had a bit of confusion with the pick up place but then everything ran as expected. The guide was very kind and took us off the normal path to show us some parts of the city. He knows alicante very well and we enjoyed his stories a lot. The food was a lot and amazing!
3 months ago
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