All orders are subject to the availability of the chosen gastronomic experiences on the dates desired by the user. If there are any difficulties in carrying out the experience, GastroCult will contact the User to inform him/her, offer him/her an alternative product and, if necessary, reimburse the amount paid. The user may cancel the contracted experience within 48 hours of contracting it without having to indicate the reason. Likewise, the user can cancel the experience without the need to justify any reason, with the right to a refund of the full amount paid, provided that the cancellation is made 6 hours before the experience starts.
For any incident in the processing of the order, the User may contact by e-mail to the following address experience@gastrocult.com.
Our entity is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39(www.confianzaonline.es).
These General Conditions are governed by Spanish law. Also, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member and under the terms of the Code of Ethics, users can go to Confianza Online for the alternative resolution of any disputes(https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or on data protection when related to this area, the complaints will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints are about digital advertising, or about data protection when related to this area, they will be submitted to the Self-Control Advertising Jury.
We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Customer Reviews
Alberto Garrigós
Very professional, we had a fantastic day we will never forget
Isabel Palacios
Spain Top is a very professional agency in Spain. I contacted them to organise a private trip and they responded fast and with lots of information to allow me decide what I wanted. We finally stayed in Madrid but travelled to Seville and Valencia during our stay. They guides were extremely prepared and kind, they showed us the cities from an insider's eyes and were able to change plans last minute as we had to move our flights. I will contact them again next time I am in Spain.
a month ago
Jorge Rodmo
SpainTop is the best for your travel plans to Spain. I don't usually post reviews, but I’d like to leave a review in this case. Antonio and the entire staff at SpainTop.com created the most wonderful vacation for me and my wife. We were celebrating my birthday in Spain. We needed so much a vacation far away from work and lock downs. Antonio and his staff took the time to understand what type of trip we wanted given our lifestyle. It was just the right amount of planned events with the time on our own to discover the cities soul. We had some incredible private tours as well as a cooking class in Madrid and a private wine tasting in Priorat, Barcelona. We spent 3 days in Madrid (not long enough), 3 days in Barcelona and two days in the wine region of Priorat (again, not long enough).I can't thank the SpainTop team enough! They kept tabs on us as we progressed through the trip and checked in if a driver was looking for us, or to make sure we got our luggage, which did not follow us to Spain. I would recommend them with no doubt if you are planning a trip to Spain and are looking for unique and memorable experiences
a month ago
Robert Hook
Excellent customer with spain top
in the last week
Raul Guemes Sanchez
Thanks to SpainTOP for helping me have a great experience ... and for all the attention I have received! Thank you for being able to count on a team of professionals who have been able to help me when planning my trip. I'm delighted! Thank you
a month ago
Evtim Stankov
a year ago
Customise this experience
You could be interested in
Best Sellers